TOUSEEF HASSAN
Operations & Customer Experience Professional
Lahore, PK.About
Highly analytical and results-driven Operations & Customer Experience Professional with a proven track record of optimizing processes, enhancing customer satisfaction, and driving significant sales growth. Adept at leveraging data analysis and cross-functional collaboration to achieve operational efficiencies, reduce costs by up to 15%, and boost sales by up to 45% across diverse industries including healthcare, logistics, and e-commerce.
See more
Work
HRMD Management
Customer Care Representative
Keep Loading Logistics
Senior Logistics Coordinator
SHJ International
Chat Support Executive
Excelien Spark Ltd.
Accounts Manager
Al-Hassan Publications
Business Development Manager
See more
Education
Physics
University of the Punjab
Pre-Engineering
Punjab Group of Colleges
See more
Skills
Patient Scheduling
3CX, eClinicalWorks, Klara, Google Workspace, Leading Reach
Technical Support
Troubleshooting, Customer Inquiries
Email & Chat Support
Customer Service, Client Communication
Logistics Coordination
Shipment Monitoring, Supply Chain Management
Freight Management
Ocean Freight, Truckload Freight, Airfreight
Customs Clearance
Inventory Reconciliation
Warehousing Operations
Contract Negotiation
Data Analysis
Excel, V-lookups, Pivot tables, Performance Reporting
Warehousing Operations
3PL Management
Third-Party Logistics
Process Improvement
Operational Efficiency, Workflow Optimization
Transportation Management
Ocean Freight, Truckload Freight, Airfreight
Inbound and Outbound Shipments
Shipment Management
Remote Work Capability
Communication Skills
Inter-departmental Communication, Client Communication
Organizational Skills
Attention to Detail, Time Management
Customer Service Skills
Client Satisfaction, Inquiry Resolution
Team Collaboration
Cross-functional Teams, Mentorship
Flexibility
Adaptability
Solution-Oriented Mindset
Problem Solving, Strategic Thinking
Sales & Marketing
E-commerce, eBay, Amazon, Social Media Marketing, Email Marketing, Market Competitiveness
Content Development
Authoring, Editing, Design, Proofreading, Educational Content
Project Management
Product Launch, Operational Management
See more